Frequently Asked Questions
Real answers about pricing, setup, strategies, and how everything works.
What is SmartTrader EA?
SmartTrader EA is a fully autonomous AI trading system for MetaTrader 5. Its core is a calibrated Tree + Neural model ensemble that scores every potential entry, gated by confidence floors and cross-model agreement checks - no manual configuration required.
How much does it cost?
Three license tiers: 3-Month ($30, Standard Support), 6-Month ($50, Priority Support), and Yearly ($90, Priority Support, includes 1 month of EA Builder Pro free). Every tier includes the full EA, full autonomy, model updates, and the on-chart dashboard. The separate EA Builder tool has its own pricing: Free, Pro ($19/mo, 50 AI chat messages + 30 tool-run credits/day), and Pro Max ($59/mo, 200 messages + 150 credits/day).
Is there a free trial?
Trials are offered from time to time -- check the License section in your account area (log in first) to see if one's currently available, or ask on Discord.
How do I install and set it up?
It's a 6-step process: open MT5, add Google Docs/Drive to your trusted URL list, download the EA and indicators, copy them into your MQL5 folders, refresh the Navigator panel, then attach the EA to a chart on the M15 timeframe and enable AutoTrading. Full walkthrough with diagrams is on the Download page.
What strategies are included?
11 independent rule-based strategies ship alongside the AI engine - from Triple Alignment Trend and Confluence Zone to the high-conviction Sniper All-IN. Each reads the same five custom indicators but applies its own entry logic. Full list and downloads are on the Download page.
What win rate can I expect?
Historically, Sniper All-IN has shown the highest win rate (90-95%) and best risk:reward (1:5-7), with Confluence Zone close behind (80-85%). These are historical results, not a guarantee of future performance - trading always carries risk.
Is GoldGrid EA risky?
Yes - use caution. GoldGrid is a grid/martingale-style strategy for aggressive accounts and can draw down an account heavily in a single bad cycle. It's a separate, higher-risk tool from the core autonomous EA.
What is the Manual AI Filter?
The 11 manual strategies each trade on their own explicit rule-based logic. Each one optionally layers a trained AI filter on top as an extra gate that has to agree before a signal is taken - it's on by default, and you can turn it off per strategy if you'd rather trade purely on the rule-based signal.
How does the AI decide trades?
A calibrated Tree + Neural model ensemble (weighted 70/30) scores every potential trade. A signal only fires if it clears a per-direction confidence floor and the two models agree - the models are periodically retrained on fresh data and redeployed as updated ONNX files.
What platform does it run on?
SmartTrader EA is built entirely in native MQL5 for MetaTrader 5 - no bridges or external processes. Trained models ship as portable ONNX files for consistent behavior across every install.
Can I build my own EA?
Yes - the EA Builder tool lets you assemble your own strategy from a drag-drop block palette (indicators, price action, candlestick patterns), backtest it, and download a real, ready-to-attach compiled EA (.ex5) - it compiles server-side, so there's no MetaEditor step. It's free to use with login; paid tiers add an AI chat assistant that can build/adjust the strategy, backtest, finetune parameters, and generate the file for you conversationally. Find it under "EA Builder" in the site nav.
How do I get support?
For the fastest response, join our Discord server. You can also email us directly - both links are on the Contact Us page.
What's the refund policy?
All sales are final - we don't offer refunds, including for a mid-cycle tier or plan upgrade. If something isn't working as expected, reach out on Discord or email first and we'll help sort it out.
Does it support hedging accounts?
Yes - SmartTrader EA works on both hedging-mode and netting-mode MT5 accounts, no restriction either way.
Can I run it on a VPS or multiple machines?
Yes - licensing is tied to your MT5 account number, not a specific machine, so you're free to run it on a VPS, switch VPS providers, or reinstall on a new machine anytime.
Is trading with this risky?
Trading Forex and Derivatives carries a high level of risk. SmartTrader EA is a tool for educational purposes, and past performance does not guarantee future results. Only trade with capital you can afford to lose.
Still have questions?
For the fastest response, join our Discord server. You can also visit our Contact page or email us directly.